Enterprise content management
Introduction
Enterprise content management (ECM) solutions enable an organization to take full advantage of the customer information and company knowledge embedded in its content. ECM solutions capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable.
When effectively managed across the organization, content can be used to engage customers, automate business processes and enhance collaboration.
Why is ECM software important for all business?
The currency that drives and finances digital revolution is content. Only if you can harness it does content contain information about customers, including their actions, attitudes, and value to the company. The knowledge of the organization is represented by the content hidden in repositories, file shares, and cloud folders throughout the enterprise.
As content grows at unprecedented speeds, organizations are taking concrete steps to streamline their processes relating to content services. “Content chaos” — the lack of digitized content and the inability to access the right content at the right time — is a pervasive barrier to businesses today.
Now, more than ever, ECM software is an essential element on the journey to becoming a digital business.
Benefits of ECM
- Standardize document handling in the entire organization, avoid data loss
or data leakage
• Savings from having to build high quality applications to read, extract documents
• Complied with document confidentiality classification in the organization
• Increase value of service with fast document access through ECM Navigator