Operational Decision Management


Business Process Management (BPM) is a standardized, automated system to manage and optimize business processes in an organization. Improving service quality, increase operational efficiency and minimize operational risk in organization’s processes.

BPM is All About Working Smart

BPM combines people, process and technology to improve organizational performance and customer value. It is a disciplined approach that focuses on effectively and efficiently aligning all aspects of an organization with the vision of constant process improvement, technological integration, and increasing customer value. Having the right technology in place can help bring success, but optimizing business processes and practices is a key mechanism by which you can deliver true value.

BPM fosters communication and establishes optimal businesses processes. You want to understand how work is performed today and how your organization wants to efficiently work in the future. Continuously reviewing business processes against well-defined metrics ensures they are meeting the goals and objectives of your organization.

Key Features

Standardize processes with international design language (BPM notations standard)
Quickly develop applications on low-code platform (drag and drop)
Highly integrated with other systems
Dashboard for overall processes in the entire organization
Increase collaboration to complete business workflows in organization
Measure process effectiveness and employees’ productivity in processes
Continuously developed and improved by IBM

Business Effectiveness

Fast adoption of new processes using standard notation, train new processes and easily manage processchanges
Automate information flows through emails, documents. All information on a single, shared platform, clearlyclassified and transparent
Line of sight between strategy and front-line operational improvement activities
Get people ready, willing, and able to accept and embrace new ways of working
The ability to 'see' end-to-end processes – both individually and in the wider context, and in an intuitive way that everyone understands
Accountability for improvement of end-to-end processes (across the extended enterprise, including activities outsourced or in shared services)
Monitor operational, business health to focus resources on critical parts of process (process optimization,process performance monitoring)